Active Alerts

Flood and high wind watch for San Francisco. 

For your safety, avoid driving or walking through standing water at all cost.
Please be cautious of manhole covers that may have been dislodged. Report dislodged manhole covers to @SF311. 

Emergency Operations Center (EOC) Activated

The City has activated the Emergency Operations Center (EOC) to coordinate citywide operations, such as clearing storm drains, responding to hill slides, distributing sandbags, and ensuring residents are informed.
Report non-life-threating storm issues to 311, such as:

  • Clogged catch basins
  • Non-life-threatening street and residential flooding
  • Sewer backups or wastewater odors
  • Downed trees

Read more about what to do before and during the storm.

Stay safe and avoid unnecessary travel.

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Report A Problem

If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at www.sf311.org/.

This includes problems that you may be experiencing with the following:

  • no water service
  • low water pressure
  • issues with taste, odor or color of your water
  • streetlight outages
  • power outages 
  • sewer backups
  • clogged catch basins
  • flooding
  • wastewater odors

Water Waster? Click Here to Report Violators

Report incidents of water waste in your neighborhood or in other parts of the city. Please be aware that the City and County of San Francisco can't take action upon a complaint without the address of where the water waste took place.

For billing issues please visit Account Services.

Accessibility Concerns? Click Here to Let us Know 

If you believe you have been excluded from, denied the benefit of, or been subjected to discrimination due to your disability at any SFPUC location please let us know.