Active Alerts

There are no alerts at this time. If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at sf311.org.
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Report A Problem

If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at www.sf311.org/.

This includes problems that you may be experiencing with the following:

  • no water service
  • low water pressure
  • issues with taste, odor or color of your water
  • streetlight outages
  • power outages 
  • sewer backups
  • clogged catch basins
  • flooding
  • wastewater odors

Water waster? Report violators here.

Report incidents of water waste in your neighborhood or in other parts of the city. Please be aware that the City and County of San Francisco can't take action upon a complaint without the address of where the water waste took place.

For billing issues please visit Account Services.

Accessibility concerns? Let us know.

If you believe you have been excluded from, denied the benefit of, or been subjected to discrimination due to your disability at any SFPUC location please let us know.