Active Alerts

If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at Learn more or review active service alerts.

Emergency Residential Customer Assistance Program

Our temporary, Emergency Customer Assistance Program has ended, March 31, 2022. The SFPUC’s Customer Assistance Program (CAP) offers a 25% discount on water and wastewater bills to eligible customers. If you are a person living on a low income and you pay a SFPUC water and sewer bill, you may be eligible to receive this discount.