Active Alerts

If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at sf311.org. Learn more or review active service alerts.
Father on the phone while taking care of his two daughters.

Contact Us

Have your account number ready. Your account number is located at the top of your bill.

Customer Service

525 Golden Gate Avenue (at Polk St.)
San Francisco, CA 94102
customerservice@sfwater.org
(415) 551-3000; FAX (415) 551-3050

In-Person Onsite Hours at our building at 525 Golden Gate Avenue is 8:30am to 4:30pm, Monday to Friday, excluding legal holidays.

Customer Service Phone & Email Assistance: 8am to 5pm, Monday to Friday, excluding legal holidays.

Hetch Hetchy Power

Customer Service/Billing: (415) 551-4720; csbretailservices@sfwater.org
Hours: Monday – Friday, 8 a.m. to 5 p.m.

CleanPowerSF Call Center

Customer Service/Billing: (415) 554-0773; cleanpowersf@sfwater.org
Hours: Monday – Friday, 8 a.m. to 5 p.m.
Automated Call Center Service Available 24/7.

Other Important Numbers

  • Human Resource Services (415) 554-1670
  • General and Media Inquiries (415) 554-3289
  • TDD Hearing/Speech Impaired (415) 554-1672

Subscribe to Digital Newsletters

Keep up-to-date on the latest SFPUC news, publications, and projects. Subscribe today.

  • Digital Currents: Stay informed of our key initiatives, program efforts, and general projects. 
  • Southeast Newsletter: See what we have been up to in the Southeast neighborhoods of San Francisco.
  • Beach Water Quality: Receive alerts regarding the quality of the water in our local beaches.
  • Hetchy Power News: Get updates on the latest Hetch Hetchy Power news and updates.

Website Questions or Feedback

Email: info@sfwater.org


Report a Problem

If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at sf311.org.

This includes problems that you may be experiencing with the following:

  • no water service
  • low water pressure
  • issues with taste, odor or color of your water
  • streetlight outages
  • power outages 
  • sewer backups
  • clogged catch basins
  • flooding
  • wastewater odors

Water waster? Report violators here.

Report incidents of water waste in your neighborhood or in other parts of the city. Please be aware that the City and County of San Francisco can't take action upon a complaint without the address of where the water waste took place.

For billing issues please visit Account Services.


Accessibility concerns? Let us know.

If you believe you have been excluded from, denied the benefit of, or been subjected to discrimination due to your disability at any SFPUC location please let us know.

Utility Information Request – Water Lines

Properties within the City and County of San Francisco

If you are looking for documents containing water line information in front of your development, or in front of property for your development project, please complete an application and confidentiality form found at sfpuc.org/waterline.


Public Records Requests

Online requests: sanfrancisco.nextrequest.com
By Phone: (628) 246-1372

Note to Requestors: Due to the COVID-19 pandemic, the Mayor has issued supplementary orders suspending select provisions of the Sunshine Ordinance which will affect how soon you may receive responsive documents. This memo provides details.

We have structured our process for responding to public records requests in accordance with the California Public Records Act (California Govt. Code § 6250 et seq) and the San Francisco Sunshine Ordinance (Chapter 67 of the San Francisco Administrative Code) which requires all agencies and boards and commissions created by the City Charter or by Ordinance or Resolution passed by the Board of Supervisors to make City agency records available to the public.

More information about the Sunshine Ordinance public records request process is available through the San Francisco Sunshine Ordinance Task Force and the City Attorney’s Office.