Active Alerts

There are no alerts at this time. If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at sf311.org.
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Contact Us

Customer Service

525 Golden Gate Avenue (at Polk St.)
San Francisco, CA 94102
customerservice@sfwater.org
(415) 551-3000; FAX (415) 551-3050

Effective December 5, In-Person On-site Hours at our office building at 525 Golden Gate Avenue will be open to the public from 8am to 5pm, Monday to Friday, excluding legal holidays. Customer Service Phone & Email Assistance: 8am to 5pm, Monday to Friday, excluding legal holidays.

Hetch Hetchy Power

Customer Service/Billing: (415) 551-4720
Customer Engagement: hhpower@sfwater.org
Hours: Monday – Friday, 8 a.m. to 5 p.m.

CleanPowerSF Call Center

Customer Service/Billing: (415) 554-0773; cleanpowersf@sfwater.org
Hours: Monday – Friday, 8 a.m. to 5 p.m.
Automated Call Center Service Available 24/7.

Other Important Numbers

  • Human Resource Services (415) 554-1670
  • General and Media Inquiries (415) 554-3289
  • TDD Hearing/Speech Impaired (415) 554-1672

Subscribe to Digital Newsletters

Keep up-to-date on the latest SFPUC news, publications, and projects. Subscribe today.

  • Digital Currents: Stay informed of our key initiatives, program efforts, and general projects. 
  • Southeast Newsletter: See what we have been up to in the Southeast neighborhoods of San Francisco.
  • Sewer (SSIP) newsletter: Stay up to date with the Sewer System Improvement Program.
  • Beach Water Quality: Receive alerts regarding the quality of the water in our local beaches.
  • Southeast Construction Updates: Be informed on traffic notifications, project timelines, milestones, and any additional relevant information occurring at the Southeast Treatment Plant.

Website Questions or Feedback

Email: info@sfwater.org
 


Report a Problem

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If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at sf311.org.

This includes problems that you may be experiencing with the following:

  • no water service
  • low water pressure
  • issues with taste, odor or color of your water
  • streetlight outages
  • power outages 
  • sewer backups
  • clogged catch basins
  • flooding
  • wastewater odors

Utility Information Request – Water Lines

Properties within the City and County of San Francisco

If you are looking for documents containing water line information in front of your development, or in front of property for your development project, please complete an application and confidentiality form found at sfpuc.org/waterline.


Public Records Requests

Online requests: sanfrancisco.nextrequest.com
By Phone: (628) 246-1372

Note to Requestors: Due to the COVID-19 pandemic, the Mayor has issued supplementary orders suspending select provisions of the Sunshine Ordinance which will affect how soon you may receive responsive documents. This memo provides details.

We have structured our process for responding to public records requests in accordance with the California Public Records Act (California Govt. Code § 6250 et seq) and the San Francisco Sunshine Ordinance (Chapter 67 of the San Francisco Administrative Code) which requires all agencies and boards and commissions created by the City Charter or by Ordinance or Resolution passed by the Board of Supervisors to make City agency records available to the public.

More information about the Sunshine Ordinance public records request process is available through the San Francisco Sunshine Ordinance Task Force and the City Attorney’s Office.