Active Alerts

Flood and high wind watch for San Francisco. 

For your safety, avoid driving or walking through standing water at all cost.
Please be cautious of manhole covers that may have been dislodged. Report dislodged manhole covers to @SF311. 

Emergency Operations Center (EOC) Activated

The City has activated the Emergency Operations Center (EOC) to coordinate citywide operations, such as clearing storm drains, responding to hill slides, distributing sandbags, and ensuring residents are informed.
Report non-life-threating storm issues to 311, such as:

  • Clogged catch basins
  • Non-life-threatening street and residential flooding
  • Sewer backups or wastewater odors
  • Downed trees

Read more about what to do before and during the storm.

Stay safe and avoid unnecessary travel.

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We are still in a Drought

water efficient showerhead

Even though the Bay Area experienced rain storms this winter, it does not mean that the drought is over. It takes multiple dry years to create a drought, and one winter's rains may not end it. Every drop is precious, rain or shine.

To help extend our water supplies, the San Francisco Public Utilities Commission declared a Water Shortage Emergency in November 2021. The action calls for a 11% reduction in water use across our regional system. This breaks down to a 5% water reduction target for San Francisco and a 16.5% water reduction target for customers the SFPUC serves in San Mateo, Santa Clara, and Alameda counties.

We need your help. We ask everyone to continue to use water wisely to help us make it through this drought. Customers outside of San Francisco can visit bawsca.org/drought to find water conservation programs in your area.

Thank you for being water smart.

 

Changes to Your Bill - Drought Surcharge

Starting April 1, 2022, this declaration prompts a 5% drought surcharge that retail customers will see on their bills.

For questions, please contact Customer Service at (415) 551-3000, Monday to Friday, 8am to 5pm except on holidays, or email us at customerservice@sfwater.org.

Retail customers who receive a water bill from the SFPUC are asked to reduce their water use by 5%. Our wholesale customers are asked to conserve 13.5%.  Our goal is to reduce water use by a combined total of 10% system-wide compared to the amount of water they used from July 2019 to June 2020. See how we are doing on the chart below.

For the Period July1, 2022 - March 3, 2023
CUSTOMER GROUPS Fiscal Year 2019/2020: Avg. MGD Fiscal Year 2021/2022: Avg. MGD % REDUCTION
San Francisco Customers 64.3 55.3 * 14.0%
Wholesale Customers 135.8 120.0 11.7%
TOTAL 200.2 175.4 12.4%

* San Francisco’s reduced water use reflects COVID impacts to business operations. Changes in percent reduction may occur as the economy rebounds and business operations return to pre-pandemic levels.

Visit us here for up to date reservoir levels.